{
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    "date": "2024-11-06T17:00:48",
    "date_gmt": "2024-11-06T17:00:48",
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    "modified_gmt": "2025-10-10T09:07:27",
    "slug": "terms-and-conditions",
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    "title": {
        "rendered": "Terms and conditions"
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        "rendered": "<div data-elementor-type=\"wp-page\" data-elementor-id=\"7284\" class=\"elementor elementor-7284\" data-elementor-post-type=\"page\">\n\t\t\t\t<div class=\"elementor-element elementor-element-1680902 e-flex e-con-boxed e-con e-parent\" data-id=\"1680902\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t<div class=\"elementor-element elementor-element-bd0dffe e-con-full e-flex e-con e-child\" data-id=\"bd0dffe\" data-element_type=\"container\" data-e-type=\"container\" id=\"en\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;}\">\n\t\t\t\t<div class=\"elementor-element elementor-element-4dd01fb elementor-widget elementor-widget-text-editor\" data-id=\"4dd01fb\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t\t\t\t\t\t<h1><b>Terms and Conditions<\/b><\/h1><p><i><span style=\"font-weight: 400;\">Last updated: June 19, 2025<\/span><\/i><\/p><p><span style=\"font-weight: 400;\">This document (together with all documents referenced herein) sets out the <\/span><b>terms and conditions governing the use of the website<\/b><span style=\"font-weight: 400;\"> \u2013<\/span><a href=\"https:\/\/upgrade.education\/ro\/\"> <span style=\"font-weight: 400;\">https:\/\/upgrade.education\/ro\/<\/span><\/a><span style=\"font-weight: 400;\"> (hereinafter referred to as the <\/span><b>&#8220;Website&#8221;<\/b><span style=\"font-weight: 400;\">).<\/span><\/p><p><span style=\"font-weight: 400;\">The purpose of the Website is to <\/span><b>present and promote the services<\/b><span style=\"font-weight: 400;\"> provided by <\/span><b>UPGRADE EDUCATION SRL<\/b><span style=\"font-weight: 400;\">, and to enable potential clients to initiate service agreements with the Company via the Website.<\/span><\/p><p><span style=\"font-weight: 400;\">We kindly ask you to read these <\/span><b>Terms and Conditions<\/b><span style=\"font-weight: 400;\">, along with our <\/span><b>Cookie Policy<\/b><span style=\"font-weight: 400;\"> and <\/span><b>Privacy Policy<\/b><span style=\"font-weight: 400;\">, before using the Website. By accessing and using the Website, you <\/span><b>explicitly acknowledge the binding nature<\/b><span style=\"font-weight: 400;\"> of these documents and agree to fully comply with them.<\/span><\/p><p><b style=\"background-color: transparent; font-family: Moranga;\">1. WHO WE ARE<\/b><\/p><p><b>UPGRADE EDUCATION SRL<\/b><span style=\"font-weight: 400;\"> provides educational counseling and mentoring services for students who wish to study abroad. We support and guide young people through the academic exploration process, the selection of suitable programs, and the preparation of applications to top universities worldwide. In this document, we will refer to the company as <\/span><b>&#8220;we,&#8221; &#8220;the Company,&#8221; or &#8220;Upgrade Education.&#8221;<\/b><\/p><p><b>Our contact details:<\/b><b><br \/><\/b><span style=\"font-weight: 400;\"> \ud83d\udccd Headquarters: Bulevardul Dimitrie Pompeiu no. 10A, Conect 1 Building, 1st Floor, Office 10<\/span><span style=\"font-weight: 400;\"><br \/><\/span><span style=\"font-weight: 400;\"> \ud83d\udce7 Email: gdpr@upgrade.education<\/span><span style=\"font-weight: 400;\"><br \/><\/span><span style=\"font-weight: 400;\"> \ud83d\udcde Phone: +40 31 630 5013<\/span><\/p><p><b style=\"background-color: transparent; font-family: Moranga;\">2. INTELLECTUAL PROPERTY<\/b><\/p><p><span style=\"font-weight: 400;\">The Company is the <\/span><b>sole and exclusive owner of all intellectual property rights<\/b><span style=\"font-weight: 400;\"> related to the content of the Website, including but not limited to: articles, texts, photos, illustrations, music, audio and video clips, trademarks, logos, and designs.<\/span><\/p><p><span style=\"font-weight: 400;\">Visitors to the Website may <\/span><b>access, download, and print materials<\/b><span style=\"font-weight: 400;\"> published on the Website <\/span><b>free of charge<\/b><span style=\"font-weight: 400;\">, strictly for <\/span><b>personal and non-commercial use<\/b><span style=\"font-weight: 400;\">. No rights, title, or legitimate interest in the materials are transferred to visitors by performing any of these actions.<\/span><\/p><p><span style=\"font-weight: 400;\">No content over which the Company holds intellectual property rights may be <\/span><b>reproduced, distributed, or published<\/b><span style=\"font-weight: 400;\"> in any form or by any means without the <\/span><b>prior written consent<\/b><span style=\"font-weight: 400;\"> of the Company. By using the Website, visitors agree not to copy, modify, sell, distribute, transmit, display, reproduce, publish, or create derivative works based on any content found on the Website.<\/span><\/p><p><b style=\"background-color: transparent; font-family: Moranga;\">3. USE OF THE WEBSITE<\/b><\/p><p><span style=\"font-weight: 400;\">By using the Website, you agree to:<\/span><\/p><ul><li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Not submit any false or fraudulent requests. If we have reasonable grounds to believe such a request has been made, we reserve the right to disregard it and notify the relevant authorities.<\/span><\/li><li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Provide your real full name, phone number, email address, and any other accurate contact information as requested. If you fail to do so, we may be unable to respond to your inquiry.<\/span><\/li><\/ul><p><span style=\"font-weight: 400;\">By using the Website for any purpose, you declare that you meet the legal requirements for entering into binding agreements and that you accept the obligations outlined in these Terms and Conditions, the Privacy Policy, and the Cookie Policy.<\/span><\/p><p><span style=\"font-weight: 400;\">Simply using the Website or submitting a request through the available forms <\/span><b>does not create any contractual obligation<\/b><span style=\"font-weight: 400;\"> between the Company and the visitor\/potential client.<\/span><\/p><p><span style=\"font-weight: 400;\">The Website functions as an <\/span><b>invitation to negotiate<\/b><span style=\"font-weight: 400;\">. Potential clients can initiate contact (by completing available forms or using any contact method listed) to begin negotiations leading to a <\/span><b>services contract<\/b><span style=\"font-weight: 400;\">. The final contract will set out the essential legal and specific elements of the agreement, such as obligations and rights of both parties, pricing, warranties, liabilities, etc.<\/span><\/p><p><span style=\"font-weight: 400;\">Interested individuals may place an order on the website by filling in the information requested in the order form, such as first name, last name, email address, phone number, and delivery address. They will acknowledge UPGRADE EDUCATION SRL\u2019s <\/span><b>Privacy Policy<\/b><span style=\"font-weight: 400;\"> and <\/span><b>Terms and Conditions<\/b><span style=\"font-weight: 400;\"> by ticking the displayed checkbox(es). To proceed to the next step, click the <\/span><b>\u201cSubmit order\u201d<\/b><span style=\"font-weight: 400;\"> button. At this point, interested individuals will be redirected to a secure web page to enter their card details and complete the payment.<\/span><\/p><p><span style=\"font-weight: 400;\">By finalizing the order, the <\/span><b>Buyer<\/b><span style=\"font-weight: 400;\"> consents that all data provided by them, necessary for the purchase process, are correct, complete, and true at the time the order is placed.<\/span><\/p><p><span style=\"font-weight: 400;\">For details or questions related to the order, please contact us at <\/span><b>operations@upgrade.education<\/b><span style=\"font-weight: 400;\">.<\/span><\/p><p><b>Order cancellation:<\/b><span style=\"font-weight: 400;\"> In the following cases, <\/span><b>UPGRADE EDUCATION SRL<\/b><span style=\"font-weight: 400;\">, as the <\/span><b>Seller<\/b><span style=\"font-weight: 400;\">, may unilaterally cancel an Order, without any party being entitled to claim damages from the other:<\/span><\/p><ul><li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">the data provided by the Buyer are incorrect or incomplete;<\/span><span style=\"font-weight: 400;\"><br \/><br \/><\/span><\/li><li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">the transaction is not accepted by the Buyer\u2019s card-issuing bank, in the case of online payment;<\/span><span style=\"font-weight: 400;\"><br \/><br \/><\/span><\/li><li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">the transaction is not validated by the card processor agreed by the Seller, in the case of online payment;<\/span><span style=\"font-weight: 400;\"><br \/><br \/><\/span><\/li><li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">in the order history, the Buyer appears to have more than two consecutive failed deliveries for reasons beyond the Seller\u2019s control \u2014 where applicable;<\/span><span style=\"font-weight: 400;\"><br \/><br \/><\/span><\/li><li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">the Buyer\u2019s activity on the website may cause any kind of damage to the Seller;<\/span><span style=\"font-weight: 400;\"><br \/><br \/><\/span><\/li><li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">in the case of a transaction that is suspicious or declared suspicious by any banking unit, institution, or authority;<\/span><span style=\"font-weight: 400;\"><br \/><br \/><\/span><\/li><li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">in the event of other objective reasons.<\/span><span style=\"font-weight: 400;\"><br \/><br \/><\/span><\/li><\/ul><p><span style=\"font-weight: 400;\">The <\/span><b>Buyer<\/b><span style=\"font-weight: 400;\"> may cancel an Order in the following cases:<\/span><\/p><ul><li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">when contacted by the company\u2019s representative, if for any reason they no longer wish to receive the ordered products;<\/span><span style=\"font-weight: 400;\"><br \/><br \/><\/span><\/li><li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">in writing at <\/span><b>operations@upgrade.education<\/b><span style=\"font-weight: 400;\"> up until receipt of the <\/span><b>order dispatch email<\/b><span style=\"font-weight: 400;\">, which confirms that the parcel(s) have been handed over to the courier for delivery to the Buyer\u2019s address.<\/span><span style=\"font-weight: 400;\"><br \/><br \/><\/span><\/li><\/ul><p><b>Order confirmation:<\/b><span style=\"font-weight: 400;\"> by sending a confirmation email.<\/span><span style=\"font-weight: 400;\"><br \/><\/span> <b>Payment:<\/b><span style=\"font-weight: 400;\"> Payment method by bank card.<\/span><span style=\"font-weight: 400;\"><br \/><\/span> <b>Delivery:<\/b><span style=\"font-weight: 400;\"> Delivery is carried out by courier within <\/span><b>up to 5 days<\/b><span style=\"font-weight: 400;\"> from confirmation of the order and stock availability.<\/span><\/p><p><b style=\"background-color: transparent; font-family: Moranga;\">4. LIMITATION OF LIABILITY<\/b><\/p><p><span style=\"font-weight: 400;\">The Company shall not be held liable for any damages suffered by Website visitors, potential clients, or third parties as a result of using the Website or from the Company fulfilling its legal or contractual obligations.<\/span><\/p><p><span style=\"font-weight: 400;\">Visitors use the Website and its services <\/span><b>entirely at their own risk<\/b><span style=\"font-weight: 400;\">. They are responsible for safeguarding any information transmitted to\/from the Website and for processing it in accordance with data protection legislation.<\/span><\/p><p><span style=\"font-weight: 400;\">All content available through the Website is provided <\/span><b>\u201cas received\u201d<\/b><span style=\"font-weight: 400;\">, without modification. The Company <\/span><b>does not guarantee<\/b><span style=\"font-weight: 400;\"> the accuracy, completeness, or currency of any information and <\/span><b>assumes no responsibility<\/b><span style=\"font-weight: 400;\"> for it.<\/span><\/p><p><b style=\"background-color: transparent; font-family: Moranga;\">5. OUR RIGHT TO MODIFY THE TERMS AND CONDITIONS<\/b><\/p><p><span style=\"font-weight: 400;\">We reserve the right to review and modify these Terms and Conditions at any time, at our discretion.<\/span><\/p><p><span style=\"font-weight: 400;\">You are responsible for reading the full <\/span><b>Terms and Conditions<\/b><span style=\"font-weight: 400;\">, <\/span><b>Cookie Policy<\/b><span style=\"font-weight: 400;\">, and <\/span><b>Privacy Policy<\/b><span style=\"font-weight: 400;\">, as the applicable version will be the one in effect at the time of accessing the Website.<\/span><\/p><p><b style=\"background-color: transparent; font-family: Moranga;\">6. APPLICABLE LAW AND JURISDICTION<\/b><\/p><p><span style=\"font-weight: 400;\">The use of the Website and any agreements concluded through the Website are governed by <\/span><b>Romanian law<\/b><span style=\"font-weight: 400;\">.<\/span><\/p><p><span style=\"font-weight: 400;\">Any disputes related to the use of the Website or to service agreements will be resolved <\/span><b>amicably<\/b><span style=\"font-weight: 400;\">, and if that is not possible, by the <\/span><b>competent Romanian courts<\/b><span style=\"font-weight: 400;\">.<\/span><\/p><p><b style=\"background-color: transparent; font-family: Moranga;\">7. PERSONAL DATA PROCESSING<\/b><\/p><p><span style=\"font-weight: 400;\">The Company processes personal data in accordance with <\/span><b>Regulation (EU) 2016\/679<\/b><span style=\"font-weight: 400;\"> of the European Parliament and of the Council of April 27, 2016, and with the relevant national legislation.<\/span><\/p><p><span style=\"font-weight: 400;\">For full details on how we process personal data, please consult our <\/span><a href=\"https:\/\/upgrade.education\/en\/privacy-policy-parents\/\"><i><span style=\"font-weight: 400;\">Privacy Policy &#8211; Parents<\/span><\/i><\/a><i><span style=\"font-weight: 400;\">\u00a0 \/ <\/span><\/i><a href=\"https:\/\/upgrade.education\/en\/privacy-policy-prospects\/\"><i><span style=\"font-weight: 400;\">Privacy Policy &#8211; Prospects<\/span><\/i><\/a><i><span style=\"font-weight: 400;\"> \/ <\/span><\/i><a href=\"https:\/\/upgrade.education\/en\/privacy-policy-students\/\"><i><span style=\"font-weight: 400;\">Privacy Policy &#8211; Students<\/span><\/i><\/a><i><span style=\"font-weight: 400;\"> \/ <\/span><\/i><a href=\"https:\/\/upgrade.education\/en\/privacy-policy-mentors\/\"><i><span style=\"font-weight: 400;\">Privacy\u00a0 Policy &#8211; Mentors<\/span><\/i><\/a><i><span style=\"font-weight: 400;\"> and <\/span><\/i><a href=\"https:\/\/upgrade.education\/en\/cookie-policy\/\"><i><span style=\"font-weight: 400;\">Cookie Policy<\/span><\/i><\/a><i><span style=\"font-weight: 400;\">.<\/span><\/i><span style=\"font-weight: 400;\"><br \/><\/span><span style=\"font-weight: 400;\"> If you have questions or requests related to data protection, you can contact us at: <\/span><b>gdpr@upgrade.education<\/b><\/p><h1>\u00a0<\/h1><h2><b>PRIVACY NOTICE \u2013 REGARDING PERSONAL DATA PROCESSING<\/b><\/h2><p><span style=\"font-weight: 400;\">This privacy notice aims to inform the <\/span><b>data subject<\/b><span style=\"font-weight: 400;\"> (student, parent\/legal guardian, or mentor) about how <\/span><b>UPGRADE EDUCATION SRL<\/b><span style=\"font-weight: 400;\"> collects, uses, transfers, and protects their personal data.<\/span><\/p><h3><b>Data Controller:<\/b><\/h3><p><b>UPGRADE EDUCATION SRL<\/b><span style=\"font-weight: 400;\">, with headquarters in Bucharest, Sector 2, Blvd. Dimitrie Pompeiu, No. 10A, represented by <\/span><b>Constantin Bos\u00eenceanu<\/b><span style=\"font-weight: 400;\"> \u2013 acting as administrator.<\/span><\/p><h3><b>Data Protection Officer Contact:<\/b><\/h3><p><span style=\"font-weight: 400;\">\ud83d\udce7 Email: gdpr@upgrade.education<\/span><\/p><h3><b>CATEGORIES OF PROCESSED DATA:<\/b><\/h3><p><b>4.1. For Students:<\/b><\/p><ul><li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Full name, email, phone number, home address, personal identification number (CNP), ID series and number, age, date of birth, gender<\/span><\/li><li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Education background, targeted universities, family study budget, extracurricular activities<\/span><\/li><li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Preferences related to services\/products offered by the Company<\/span><\/li><li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Image, voice, signature, or other data shared during mentoring sessions<\/span><\/li><\/ul><p><b>4.2. For Parents\/Legal Guardians:<\/b><\/p><ul><li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Full name, ID series and number, personal identification number (CNP)<\/span><\/li><li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Home address, email, phone number<\/span><\/li><li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Information about the family budget allocated for the student\u2019s education<\/span><\/li><\/ul><p><b>4.3. For Mentors:<\/b><\/p><ul><li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Full name, email, phone number, home address, CNP, ID\/passport details, age, gender, image, voice, bank account, job title, business registration copy (CUI or equivalent), signature<\/span><\/li><li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Information from the CV, including education history<\/span><\/li><\/ul><h3><b>PURPOSES OF DATA PROCESSING:<\/b><\/h3><ul><li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Providing educational counseling and career guidance services<\/span><\/li><li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Organizing, conducting, and recording online sessions<\/span><\/li><li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Communication regarding contracted services<\/span><\/li><li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Issuing invoices and fulfilling accounting and tax obligations<\/span><\/li><\/ul><h3><b>LEGAL BASIS FOR PROCESSING:<\/b><\/h3><ul><li style=\"font-weight: 400;\" aria-level=\"1\"><b>Performance of a contract<\/b><span style=\"font-weight: 400;\"> \u2013 Art. 6(1)(b) GDPR<\/span><\/li><li style=\"font-weight: 400;\" aria-level=\"1\"><b>Compliance with legal obligations<\/b><span style=\"font-weight: 400;\"> \u2013 Art. 6(1)(c) GDPR<\/span><\/li><li style=\"font-weight: 400;\" aria-level=\"1\"><b>Legitimate interest<\/b><span style=\"font-weight: 400;\"> \u2013 Art. 6(1)(f) GDPR<\/span><\/li><\/ul><p><span style=\"font-weight: 400;\">The data subject has the right to <\/span><b>object at any time<\/b><span style=\"font-weight: 400;\">, based on their specific situation. If the objection is justified, the Company will cease processing the data, unless there are <\/span><b>compelling legitimate grounds<\/b><span style=\"font-weight: 400;\"> that override the interests, rights, and freedoms of the data subject.<\/span><\/p><h3><b>DATA RETENTION:<\/b><\/h3><p><span style=\"font-weight: 400;\">Personal data are stored for as long as necessary to achieve the stated purposes, and afterward, as required by law (e.g., for archiving purposes).<\/span><\/p><h3><b>DATA SHARING:<\/b><\/h3><p><span style=\"font-weight: 400;\">The data will <\/span><b>not be shared with third parties<\/b><span style=\"font-weight: 400;\">.<\/span><span style=\"font-weight: 400;\"><br \/><\/span><span style=\"font-weight: 400;\"> Within the Company, access to your data is strictly limited to <\/span><b>authorized personnel<\/b><span style=\"font-weight: 400;\"> (e.g., technical or management team), based on the <\/span><b>&#8220;need-to-know&#8221; principle<\/b><span style=\"font-weight: 400;\">, and subject to confidentiality obligations.<\/span><\/p><p><span style=\"font-weight: 400;\">The Company applies appropriate technical and organizational measures for data protection, including <\/span><b>encryption, access controls, and backups<\/b><span style=\"font-weight: 400;\">.<\/span><\/p><h3><b>DATA SUBJECT RIGHTS:<\/b><\/h3><p><span style=\"font-weight: 400;\">In accordance with the GDPR, you have the right to:<\/span><\/p><ul><li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Access your data<\/span><\/li><li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Rectify your data<\/span><\/li><li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Erase your data<\/span><\/li><li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Restrict processing<\/span><\/li><li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Data portability<\/span><\/li><li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Object to processing<\/span><\/li><li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Not be subject to automated decision-making, including profiling<\/span><\/li><\/ul><p><span style=\"font-weight: 400;\">If you believe that your data protection rights have been infringed, you have the right to lodge a complaint with the <\/span><b>Romanian Data Protection Authority<\/b><span style=\"font-weight: 400;\"> (ANSPDCP).<\/span><\/p><p><span style=\"font-weight: 400;\">For exercising any of the above rights or requesting additional information, please contact the Data Protection Officer at: <\/span><b>gdpr@upgrade.education<\/b><\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-52f9d32 elementor-widget elementor-widget-text-editor\" data-id=\"52f9d32\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t\t<style>.elementor-element-52f9d32{display:none !important}<\/style>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>",
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